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3 chargebacks in one month out of 190 transactions - how close is that to being an actual problem

Price it rather than fear it. In the US the dispute fee is $15 and the initial one isn't returned even if you win, and since mid-2025 there's a separate fee for countering that you only get back if you win the counter. On a $12 product, fighting is a losing move on the fees alone before you count your evening.

Refund pre-emptively, always, the moment anyone sounds annoyed. Three at $12 plus fees is under a hundred dollars.

14 · in/refunds-and-abuse ·

Half my tickets are a screenshot of an error and nothing else - how do you get a repro without annoying people?

Error IDs. Every error the user can see now shows a short code, the code is written into the log line, and my first reply is one sentence asking them to paste it. Ninety percent do, and one lookup gives me the account, the endpoint, the input and the stack, which is everything the form was going to ask for and more.

It took an afternoon to add and it is the single best change I have made to support. The customer feels helpful rather than interrogated, which is the difference between a form and a code.

224 · in/support-inbox ·

Is this burnout, or was it undiagnosed ADHD the whole time?

It helped me to know they're not even the same category of thing. The WHO's ICD-11 lists burn-out as an occupational phenomenon and states explicitly that it is not classified as a medical condition, described in three dimensions: exhaustion, mental distance or cynicism about the job, and reduced effectiveness. ADHD is a clinical diagnosis with criteria and a clinician attached. So the honest version is that you can be fairly confident about the first from your own experience, and you cannot self-award the second no matter how many videos you watch.

118 · in/burnout-recovery ·

The only two places my users hang out both ban self-promotion: how did you get a first customer out of a community without getting banned?

I got banned doing the impatient version and it cost more than the time. Posted a genuinely relevant reply with a link in month one, got removed, argued about it, got banned permanently. The community was small enough that two people I later approached directly had already seen the argument and one of them mentioned it. Losing access is recoverable; being the person who argued with the moderators is not.

189 · in/first-ten-customers ·

Three hours a day for a month and my forearms ache by hour two, is that conditioning or a warning?

Structure it like any other physical training and the question answers itself. Three hours in one block is a bad idea for anybody at any level. Two blocks of fifty minutes with a real break, or three blocks of forty, gets you the same volume with much less accumulated tension. Also: five minutes of slow, easy playing at the start, exactly like a warm-up set. I resisted this for years because it felt like wasting practice time.

168 · in/piano-practice ·

Living on dividends only, how big did the portfolio get before the cheque covered the bills?

Practical detail for your split: which account the income lands in matters as much as how much there is. Sixty percent sheltered helps, but if the dividend heavy holdings sit in the taxable forty you hand part of the income back every year. Map which assets live where before you change what you own. And at your age and number, an hour with a fee only planner about the sequencing between now and any state pension age is money well spent, because that is the part forums are worst at.

79 · in/dividend-investing ·