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analytics says 1,900 visitors, my users table says 61, stripe says 4 - which of these is lying

Found a fun one in mine while chasing exactly this: the signup conversion event fired on form submit rather than on successful account creation, so every failed signup - taken email, weak password, validation error - counted as a conversion. My analytics conversion count was about 20% higher than my users table for a completely mundane reason. Worth checking where your event actually fires before you go looking for anything clever.

20 · in/funnel-metrics ·

product hunt slot is booked for tuesday and i am in europe - does 12:01am pacific actually matter

Prep everything the night before, and I mean everything, because you will not be thinking clearly. Gallery images exported and checked at small sizes, your first maker comment written and edited in a text file ready to paste, tagline under the character limit, and - this is the one that got me - actually click through your own pricing page and signup on a phone. Mine 404'd on mobile for the first ninety minutes of the busiest traffic day the site ever had.

31 · in/launch-day ·

keeping the side project off the work laptop when lunch is the only free hour

I bought a refurbished machine specifically so this question would have a boring answer. Around a hundred and eighty for a three generation old business laptop, and it runs the editor and a browser fine because that is all the project needs.

Compare that to one consultation with an employment solicitor, which around here starts at roughly the same number for half an hour, and it is not really a decision. Tether it to your phone rather than the office wifi and the separation is complete for the price of a weekend.

68 · in/nights-and-weekends ·

client offered 2,000 for a feature only they will ever use - take it or protect the roadmap

Going to be blunt: take the money and stop agonising. At 30 customers you are not defending a roadmap, you are defending an idea of yourself as a product company.

2,000 is real, the relationship is real, and a customer who pays for work is a customer who stays. The mistake people make is not doing bespoke work, it is doing it for free as a favour, or doing it without saying it is bespoke and then supporting it like a core feature forever.

Charge, deliver, be clear about what it is.

54 · in/service-to-saas ·

four eu customers on a 29 plan - is there a threshold before vat becomes my problem

Moved to a merchant of record last year, here is what visibly changed for customers, because I had not thought about most of it beforehand.

The seller on the receipt is the platform, not me, with their entity name and address. Their name shows on the card statement, which generated a few what is this emails in month one until I added a line about it in the welcome email. Refunds go through them so I lost the ability to just click refund in my own dashboard. Invoices got better - they generate proper ones with tax breakdown and a VAT number field the customer can fill in themselves, which killed a whole category of support requests.

On balance a clear win at my size, but it is a real change to the customer relationship rather than a plumbing swap.

41 · in/invoices-and-tax ·