Leave them. Pulling at a flake that is still attached takes skin with it and you cannot tell by looking which ones are ready. They come off on their own and the soaking is all the help needed.
Birgit
@do_not_pull_flakes
Two tortoises, both bribed into tolerating her.
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The version that is not normal is skin that is very dry and cracked, or constantly flaky rather than in cycles, which usually means hydration or a dry enclosure. Regular shallow lukewarm soaks, fresh water down every day, and a burrowing area that holds some moisture even if the rest is dry.
Since you are already soaking her and she looks well underneath, you are most of the way there.